Privacy Policy

 # Terms and Conditions

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1. Return & Refund Policy (20-Day Money-Back Guarantee)

At A Dress, customer satisfaction is our top priority. Since we operate on a global online dropshipping model, every item undergoes strict quality checks before dispatch. However, if you are not entirely satisfied with your purchase, we are here to help.

20-Day Return Window

You have 20 calendar days from the date you received your item to request a return or a full refund. If 20 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

Eligibility Criteria for Returns

To be eligible for a return and refund, please ensure that:

• The item is unused, unworn, unwashed, and in the same condition that you received it.
• The item must be in its original packaging with all tags intact.
• You have the receipt or proof of purchase.

Non-Returnable Items

Due to hygiene and health standards, certain products cannot be returned:

• Jewelry (such as earrings or pierced body jewelry) unless they arrived damaged or defective.

How to Initiate a Return or Refund

1. Contact Us: Email us at Zemalit02@gmail.com or WhatsApp us at +92 301 6009514 within your 20-day window. Please include your order number and photos of the item.
2. Review: Our team will review your request within 48 hours. If your return is approved, we will provide you with the return shipping address and instructions.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we receive and inspect your returned item, we will send you an email or message to notify you that we have received it. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed immediately.
• The funds will automatically be applied to your original method of payment (or an agreed-upon bank transfer/EasyPaisa/JazzCash for local Pakistani orders) within 5–7 business days.

2. Privacy Policy

A Dress (a subsidiary online venture of Sidra Marble and Granite, Japan Road, Islamabad) is committed to protecting your personal privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our online store.

Information We Collect

When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including:

• Identity Data: Name, surname.
• Contact Data: Shipping address, billing address, email address, and phone number (+92 301 6009514, etc.).
• Payment Information: We do not store your credit card details on our servers. All payments are securely processed through verified third-party payment gateways.

How We Use Your Information

We use the order information that we collect generally to fulfill any orders placed through the site. This includes:

• Processing your payment information, arranging for international/local shipping, and providing you with invoices and/or order confirmations.
• Communicating with you regarding your orders.
• Screening our orders for potential risk or fraud.

Information Sharing & Dropshipping Transparency

To get your products delivered efficiently, we share your necessary shipping information (Name, Address, Phone Number) with our trusted global dropshipping fulfillment partners and international couriers. Your data is used strictly for shipping purposes and is never sold to third-party marketing companies.

Security & Trust

Your data security is backed by the corporate integrity of our physical headquarters, Sidra Marble and Granite in Islamabad. We use industry-standard encryption to protect your digital footprint.

Contact Us

For more information about our privacy practices, or if you have questions regarding a refund, please contact us at:

• Email: Zemalit02@gmail.com
• Phone/WhatsApp: +92 301 6009514
• Physical Corporate HQ: Sidra Marble and Granite, Japan Road, Islamabad, Pakistan.

If you have any queries regarding any of our terms, please contact us at Zemalit02@gmail.com.

Street 1, New Satellite Town, Sargodha, Pakistan📞 +92 301 6009514 | ✉️ Zemalit02@gmail.com

Our Corporate Promise & Trust Guarantee:
A Dress operates exclusively as a premium Online Dropshipping Store, specializing in exporting high-quality fashion apparel and exquisite jewelry worldwide. To ensure absolute peace of mind, every single order undergoes rigorous quality control checks before dispatch—guaranteeing that you receive flawless, premium products every single time.

We operate with total transparency. Our online enterprise is fully backed by our established physical parent company, Sidra Marble and Granite, located on Japan Road, Islamabad, Pakistan. While we manage our boutique digitally, our industrial physical division proudly exports premium Pakistani marble and granite to international markets worldwide. When you shop with us, you are partnering with a verified, globally recognized family of businesses. Shop with 100% confidence!

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